Inflight Retail Operations Manager

We are easyJet – a FTSE listed, multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

READ ON IF YOU

• Have a background in airline operations and experience managing third-party suppliers
• Enjoy working in a fast-paced, dynamic operational environment
• Have strong skills in safety compliance, contract management, and continuous improvement
• Are confident working cross-functionally to deliver key business objectives

THE TEAM

You will join the cabin services team as an Inflight Retail Operations Manager, reporting to the Head of Inflight Retail Operations. Your focus will be overseeing Last Mile Providers (LMP) and Managed Agents (MA) across assigned bases, ensuring compliance with safety, security, and operational standards. You will work closely with local base teams to improve relationships and performance, conduct safety investigations, and support continuous improvement initiatives.

THE ROLE

As an Inflight Retail Operations Manager, you will be responsible for delivering consistent, safe, and high-quality onboard retail operations across the network. Your key duties will include:

• Maintaining close liaison with internal teams and external partners on safety and operational matters
• Conducting and supervising safety investigations, identifying causal factors and implementing preventative actions
• Managing LMP and MA performance through regular meetings and action planning
• Supporting seasonal base start-ups and closures
• Ensuring correct bar loading templates are applied to aircraft types and routes
• Promoting a Just Culture that values and supports cabin crew and suppliers
• Completing standards assurance checks and overseeing supplier compliance
• Leading root cause analysis and identifying opportunities to streamline processes
• Championing standardisation across bases to reduce variability and risk
• Encouraging and responding to feedback from crew and management
• Supporting digital transformation initiatives and operational use of onboard retail technology
• Deputising for the Head of Inflight Retail Operations as required
• Participating in on-call roster duties, escalating operational issues and providing support to base teams

WHAT WE’RE LOOKING FOR

• Experience in airline operations and managing third-party suppliers
• Strong ability to work cross-functionally and deliver business objectives
• Proven track record of engaging with stakeholders and using feedback to drive improvements
• Budget management experience and commercial awareness
• Excellent written and verbal communication skills
• Ability to balance operational performance, commercial goals and cost control
• Knowledge of food safety management processes (Level 3 Food Safety preferred)
• Experience with operational reporting tools such as Power BI, Tableau or SafetyNet is advantageous
• IOSH certification is desirable

WHAT YOU’LL GET IN RETURN

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 7% pension contribution
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

PRACTICALITIES

This full-time role will be based in Luton, working 40 hours per week, with flexibility to travel across our network if required. We support hybrid working, with 60% of our time per month spent in the office.

REASONABLE ADJUSTMENTS

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.