Position Summary
The Lead Cabin Attendant serves as the first point of contact for scheduling, administrative, training, and operational support for the cabin attendants. This position ensures that our standards, systems and procedures are consistent by facilitating with training activities, providing line checks, and flying as an active cabin attendant. In collaboration with the Inflight Service Management, the Lead Cabin Attendant models and encourages a culture of support where community, service, and safety are of the upmost importance.
Compensation: $90,444.72 – $120,943.52
Shift: Monday-Friday, business hours role, with some on-call responsibilities after hours and holidays as well
Duties and Responsibilities Training and Standards
- Deliver company and departmental communication to cabin attendants, ensuring the information is understood and acknowledged.
- Supports training of cabin attendants to include line checks, service, safety, and general training
- Support initiatives that attract, retain, and develop cabin attendants.
- Aids in recruiting and onboarding new cabin attendants
- Act as a mentor to members of the department.
- Assist with developing avenues that foster learning, community, and service excellence for cabin attendants.
- Provide regular reporting on safety and service performance.
Administrative and Operational Duties
- Point person for trip logistics, management, and support for the cabin attendants.
- Maintains the flight schedule and compiles monthly on-demand flight reports
- Assists with content for Homebase and Viva Engage Intranet Page
- Assists in internal and external safety audits by monitoring and updating cabin attendant records.
- Assist with cabin inventory and aircraft audits.
- Assist with internal events, meetings, and projects
- Provide on-call scheduling support when assigned to stand-by duty during non-business hours, weekends, and holidays.
- Responsible for updating client profiles ensuring information is current and relevant.
- Support remote FBOs by instilling Inflight Systems, organizing storage for new and existing aircraft, and implementing Inflight standardization.
- Review and uphold policies and procedures
Cabin Attendant Duties
- Provides Cabin Service on various aircrafts to accommodate the Clay Lacy flight schedule
- Provide an exceptional level of personal services to ensure the safety and comfort of aircraft passengers.
- Facilitate and organize Inflight needs such as sourcing and preparing the aircraft with amenities, catering, and special requests. Ensure amenities are fresh; aircraft is clean, organized, and ready for departure or showing.
- Direct and assist passengers in an emergency.
- Provide and submit trip documents such as expenses and surveys at an appropriate time
- Other responsibilities as requested or assigned
Competencies and Skills
- Able to work in a high pace industry
- Create strong customer relations and deliver customer-centric solutions
- Take on new opportunities and challenges with a sense of urgency and enthusiasm.
- Work collaboratively with others to meet shared objectives
- Communicate a clear understanding of the needs of varied audiences and modes.
- Gain the trust and confidence of others through honesty, integrity, and authenticity.
- Make good and timely decisions that keep the organization moving forward.
- Hold self and others accountable to commitments.
- Be results-driven, consistently achieving objectives.
- Be interpersonally savvy, relating openly and comfortably to all people.
- Build teams that apply their diverse perspectives to achieve common goals.
- Use feedback and reflection to gain self-awareness of strengths and weaknesses.
Essential Job Functions
- Ability to operate designated technology devices and programs.
- Ability to work in the designated office and its environment as well as indoor and outdoor environments within airports including airside facilities, landside facilities, and terminal buildings.
- Must be able to communicate verbally and in writing with internal and external stakeholders in a variety of small and large group settings.
- Ability to work extended hours and in a flex schedule to meet the demands of the position.
- Able to comply with any and all safety requirements necessary to perform the job safely.
- Unrestricted ability to travel worldwide.
- Must be able to kneel in luggage compartment, load trip aircraft supplies, and luggage, as well as maneuver in tight confinements within the aircraft.
- Must be able to lift supplies from floor level to waist high repeatedly.
- Must be able to prioritize and multitask in a distracting environment.
Travel Expectations
- Travel will occur with prolonged overnight stays in national and international locations.
Required Education and Experience
- Bachelor’s degree, minimum three years experience working as a corporate cabin attendant with domestic and international travel.
Eligibility Qualifications
- Must have and maintain a valid California Drivers License along with a reliable vehicle. Restricted licenses are NOT acceptable for employment at Clay Lacy.
- Valid Passport
- Emergency Training – certificate from approved training facility completed within the past 12 months
- Valid CPR/First Aid Training Certificate
- Valid Food Handler Certification
- Pass pre-employment drug testing and background check
- Proficient in Microsoft Suite
Benefits
We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.
Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.
Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.
Clay Lacy Aviation offers fully paid medical, dental, and vision to employees in full-time assigned crew positions.
- Health Insurance – HMO and PPO options available
- Dental Insurance – HMO and PPO options available
- Identity Theft Protection Services
- Employee Discounts to retailers, restaurants, and theme parks
Disclaimer Statement
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.
Americans with Disabilities Act (ADA) Statement
In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.
Equal Employment Opportunity (EEO) Statement
Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
