Lufthansa Group Station Manager
Lufthansa •
Position Type: Permanent
Job Description:
Tasks
The Station Managers main tasks are:
- Build strong relationships with premium customers, recognizing top clients
- Assign customer care ambassadors per station and shift to enhance service
- Ensure staff embrace core values and offer personalized service
- Support central product development and lead projects as needed
- Monitor personnel standards, ensuring appearance and attitude align with expectations
- Oversee operational performance, implement local procedures, and manage on-time targets
- Drive safety, security, and quality standards, ensuring all training meets high standards
- Conduct quality reviews, address provider shortcomings, and ensure KPIs are met
- Manage station organization, including budgeting, cost control, and contract negotiations
- Develop and document emergency response plans and maintain regulatory compliance
- Lead, develop, and assess personnel, ensuring effective staffing and shift planning
- Maintain clear communication with customers, stakeholders, and LHG management
Requirements
The ideal candidate should meet the following requirements:
- Bachelor’s degree (or 5-7 years of relevant experience in Ground Operations)
- 3-5 years in ground operations with proven leadership experience
- Strong English communication skills; German or Armenian skills are a plus
- In-depth knowledge of the airline industry, including LHG operator specifics, airport procedures, and partner protocols
- Proficiency in MS Office and airline-specific software
- Analytical mindset with sound decision-making skills
- Commitment to safety, security, and excellence in customer service
- Creative problem-solving with a focus on process improvement
- Strong collaboration, adaptability, and change management skills
- Reliable, accountable, and deadline-driven
- Customer-oriented with a focus on quality service
- Valid driver’s license, flexibility for shift work and overtime, and willingness to travel
Company will provide relocation assistance.
Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
Job Ident #:
114945
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)