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At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

The Manager – Airport Operations Ramp Service is responsible for overseeing all aspects of Ramp Operations at a Hub. The Leader is responsible to lead, align and develop frontline supervisors and frontline employees. Responsible to implement station financial and operational plans and adjust as needed throughout the year in order to achieve corporate and local station goals. Responsible for delivering station and system goals. Must possess operational expertise and decision-making capability, financial, technology, logistics and management fields to support and create strategic objectives and direction. The leader must possess experience in goal directed leadership, analytical thinking, financial controls, budgeting, customer service and policy/procedures. Must have in depth knowledge or department work rules and good relationship with Union leaders. The Manager collaborates with other departments including: Operations Control Center, Flight Operations, Inflight, Maintenance, in addition to government agencies.

A high-level overview of duties will include, but not be limited to:

• Creating and Leading a Safety Culture that is second to none
• Leading the daily Below-the-Wing activities and responsibilities at the Hub Level
• Daily operational involvement and support as inter-departmental liaison, with responsibility of maintaining customer service standards, monitoring current day staffing for operational needs, schedule review and implementation, and statistical and financial reporting and evaluation
• Provide leadership and direction for the frontline Supervision and the agent group
• Facilitate informational sessions with the frontline employee group
• Participate in the inter-departmental meetings and planning sessions
• Develop and implement policies and programs designed to retain and empower employees and proactively encourage perfect attendance and operational performance
• Point of contact for assigned Below-the-Wing projects involving other departments
• Closely monitor on-time performance to ensure we are maintaining required/expected levels of performance in the Domestic and International markets
• Closely monitor performance relative to MBR and Local Baggage Delivery and ensure we are maintaining required/expected levels of performance
• Ensure regulatory compliance of all United and Governmental Agencies policies and procedures (i.e. FAA, OSHA, Port Authority etc.)
• Enhance safe operational performance, financial controls, i.e. Overtime, GSE Abuse and Safety
• Operational planning and safe implementation of all ground handling activities
• Management and frontline employee interaction and business/employee relationship development
• Interface and work with department heads, Business Partners, Government Agencies, Airport Authority & Vendor Leadership
• Strategically plan the long-term development of department operations

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• High School Diploma, GED or education equivalent
• 3-5 years Ramp Operations experience
• Change Management experience
• Excellent Communication skills
• Direction and development of Hub Manager team, as well as ability to engage frontline Team Leader and Ramp Service Employee population
• Ability to lead and sustain continuous improvement environment and initiatives
• Leadership Development Skills
• Affect leadership quality and retention in the Hub Manager and Team Leader ranks
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s degree in Business Administration or related field and 3-5 years management experience, with Airport Hub experience
• Extensive experience in leading station ramp, cargo & mail, deicing and receipt and dispatch operations
• Excellent employee and union relations as well as experience administering union contracts
• Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, Headquarters support organizations, and other airlines leadership
• Excellent written and presentation communication skills
• Demonstrated leadership ability in large departmental environment
• Business insight
• Strong Union Relations background
• Negotiation and collaboration skills in regard to implementation of a CBA
• Business Administration/Organizational Savvy