Manager - Listening Strategy

This strategic role is responsible for setting the vision and strategy for employee engagement and listening initiatives. The ideal candidate will be skilled in creating, managing, interpreting, and reporting on feedback and results to drive organizational improvement and employee satisfaction. This role requires a unique blend of analytical, interpersonal, and leadership skills, along with a deep understanding of organizational behavior and employee engagement strategies.

• Create and implement a comprehensive employee listening strategy that aligns with the organizations overall engagement and culture objectives.
• Identify and deploy appropriate listening channels and tools (e.g., surveys, focus groups, feedback platforms) to collect meaningful employee feedback.
• Supervise the collection of employee feedback through various mechanisms, ensuring data quality and integrity.
• Analyze feedback data to identify trends, insights, and actionable recommendations for improving employee engagement, satisfaction, and workplace practices.
• Create action, executive consensus, org design, and upskilling plans to support the acceleration of identified strategic capabilities
• Prepare and present reports on feedback findings, insights, and trends to senior management and relevant collaborators.
• Communicate effectively with employees about the feedback process, findings, and actions taken as a result.
• Collaborate with HR and business leaders to develop action plans based on employee feedback. Assess and evaluate the effectiveness of actions taken in response to employee feedback, adjusting strategies as necessary.
• Manage the overall employee listening program, ensuring it remains relevant, effective, and aligned with organizational changes and industry standard processes. Be responsible for the budget, resources, vendor, and tools required for the successful execution of listening initiatives.
• Work closely with HR, leadership, and cross-functional teams to integrate employee feedback into broader organizational development and change management strategies.
• Serve as an advisor to senior leadership on matters related to employee engagement, culture, and morale.
• Lead, mentor, and develop team members by fostering a culture of continuous improvement and professional growth.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree in Human Resources, Organizational Psychology, Business Administration or a related field
• 5+ years of hands-on experience in Human Resources, Human Capital, Organizational Design or related field, with at least 2 years of experience managing employee listening and survey analytics
• Understanding of the principles and practices related to organizational behavior and psychology
• Knowledge of standard processes in employee engagement, including the design and implementation of effective listening programs.
• Familiarity with data collection, analysis, and interpretation methods to draw meaningful insights from employee feedback.
• Understanding of organizational change principles and strategies to effectively respond to employee feedback and implement organizational improvements.
• Knowledge of human resources policies, labor laws, and ethical considerations regarding employee privacy and feedback handling.
• Ability to analyze qualitative and quantitative data to identify trends, insights, and action points.
• Excellent verbal and written communication skills for effectively presenting findings, recommendations, and changes to both employees and management.
• Skills in leading and developing a team dedicated to employee listening initiatives, fostering a collaborative and productive work environment.
• Capability to create and implement comprehensive strategies that align with organizational goals and culture.
• Strong problem-solving skills to address challenges and barriers in engagement and feedback processes, finding innovative solutions to improve outcomes.
• Ability to empathize with employees, understanding their concerns and perspectives, and handling critical information with discretion.
• Flexibility to adapt strategies and approaches based on feedback, organizational changes, and industry trends.
• Ability to influence across the organization to gain support for engagement initiatives and action plans.
• Proficiency in managing multiple projects and priorities, ensuring the timely and effective execution of employee listening programs.
• Ability to use and leverage technology, including HRIS, survey tools, and data analytics platforms, to enhance the employee listening process.
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Masters degree in Human Resources, Organizational Psychology, Business Administration or a related field
• Experience with Qualtrics highly preferred

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.