Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager, Operations Digital Solutions supports the vision of the digital transformation strategy and helps drive the implementation of digital solutions that improve operational efficiency. This person will also be responsible for driving a core innovation strategy that supports the overall branch objectives.
Responsibilities:
- Lead the continuous improvement efforts across all operational faucets with focus on automation, digitization and digitalization
- Research and monitor technology advancements in the Air Cargo Industry to identify new business solutions
- Represent Cargo Ops at Industry events related to technology, digital or automation
- Analyze the internal environment and identify/decide on improvement opportunities
- Maintain a pipeline of innovative ideas that focus on being market leaders
- Develop, manage and communicate the long-term vision for Operation’s Digital Transformation
- Interpret operational/commercial needs, prepare supporting business cases and present to various levels of the organization, including the executive team
- Translate business requirements to technical requirements and work closely with IT throughout the development of applications
- Liaise with key stakeholders to prioritize and manage new digital initiatives, in alignment with corporate objectives
- Collaborate with the operational and process engineering teams to review, assess, and provide guidance on the innovative digital solutions that improve operational performance and service levels
- Build business relationships with key partners, both internally and externally, to implement innovative solutions that increase operational efficiencies, customer service and regulatory compliance
- Represent the business during the development life cycle and ongoing enhancements of key operational systems (ex. CMS) to ensure all necessary decisions are made; can make decisions or obtain sign off
- Follow a mix of scrum and waterfall methodologies to effectively manage several digital initiatives concurrently
Qualifications
- Bachelor’s Degree/College Diploma, Commerce, Management Information Systems, Software Engineering or related fields
- Master’s in business administration (MBA) is an asset
- 5+ years of experience in the Transportation/Aerospace industry; Knowledge of IATA standards is an asset
- 5+ years of experience in Information Systems Management or Digital Technologies
- 2+ years of experience in Vendor/Partner Management
- Experience in Process and Change management; Project Management Experience, PMP is an asset
- Experience managing teams
- Effective problem-solving and collaboration skills with highly developed interpersonal, communication and presentation skills
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
