Operating as a regional airline in the United States, Air Wisconsin Airlines performs flying services as a partner with United Airlines. Currently operating a fleet of CRJ-200 regional jets as United Express, Air Wisconsin Airlines operates throughout the Eastern and Central United States. Air Wisconsin's team is dedicated to making our travelers’ experiences safe and pleasant.
The Managing Director of Inflight and Customer Service is responsible for the overall direction and budget of the Inflight Department and Customer Service Department to include on-board product and service standards, administration of the Flight Attendant’s collective bargaining agreement, Inflight training, departmental policies and procedures, and general oversight and support of Customer Service which includes ground handling and cargo.
ESSENTIAL JOB FUNCTIONS:
- Leads and is ultimately responsible for the day-to-day operation of the Inflight team’s performance and Inflight service product.
- Primary representative for labor relations and administration of the collective bargaining agreement for the Flight Attendants.
- Partner with Crew Planning to determine proper Flight Attendant staffing requirements and ensure they are properly trained and available to meet the operational needs of the Company.
- Responsible for ensuring departmental policies and procedures are kept current and effectively communicated to the Inflight and Customer Service team.
- Primary liaison with the FAA’s Cabin Safety Inspector.
- Responsible to ensure department adopts best practices designed to achieve performance, safety and service goals.
- Work closely with our flying and business partners to ensure a safe, secure, and seamless product for all aspects of customer experience to include ground handling and cargo.
- Responsible for the content of the Inflight and Customer Service operating manuals and programs to ensuring compliance with all applicable FAA regulations and company policies.
- In partnership with the Finance team, develop and adhere to the annual approved Inflight and Customer Service department’s budget including oversight of crewmember hotels.
- Attendance is considered an essential responsibility.
- Adherence to all Company policies and procedures.
- Promotes and fosters a safe and secure operating environment.
EDUCATION/EXPERIENCE:
- Bachelor degree preferred.
- Three to five years previous airline experience with specific management experience in Inflight.
- Flight Attendant experience preferred.
- No licenses required.
- Strong ability to work in a team environment and to help others assimilate into the team.
- Excellent communication and organizational skills.
- Excellent time management and prioritization skills.
- Ability to act as an advocate for change.
- Ability to work independently.
- Ability to maintain information confidentiality.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Travel Required
Yes.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
