PLM Service Delivery Manager (Temp Agency)

Job Description:

A vacancy has arisen within Airbus Commercial Aircraft in Getafe to join the Digital -D- department D for Develop (DP). Getafe (Madrid)

Position Context.

Partnering primarily with Engineering, but also with other functions eg Operations and Customer Services, DP is managing the Product information in its entire lifecycle, from the early conception of the aircraft, 
through design and manufacturing, to service and disposal. Our PLM (Product Lifecycle Management) solutions provide a product information backbone for the company and its extended enterprise. 
The DP transnational organization is composed of 9 PSLs (Product Service Lines) delivering capabilities to internal Airbus Businesses. 

Operating Transversally within DP, the DPU PSL is responsible for Operational Services and Proximity Support -Accountable for managing, coordinating and delivering all activities under the Develop Domain 
impacting Engineering under Operational Services and Proximity Support plus the portfolio management of the DP /DI / DW Interfaces and delivery of transversal Operational related EPIC’s which are cross-PSL 
activities. The Proximity Support (DPUP) purpose is: To ensure efficiency and reliability of End-User Experience when using the PLM support services, in three axis:

- Secure a close user contact with the right quality, with the PLM SD service.

- Optimizing the user support services, of the ITSM platforms, in order to achieve the targets service

- Ensuring the continuous improvement of the service, making Data Analysis: Incidents and other data relevant of the daily operation.

Is in this department, Proximity Support (DPUP), where you are called to be a Service Delivery Manager.

RESPONSIBILITIES 
 

Main activities, required :

- Defines the Service Work Specification, the SLA, OLA contracts and KPIs and monitors, reports and manages the fulfilment of the SLAs, managing actions for mitigation in case of non-fulfillment in agreement. 
- Defines, plans and executes the Risk and Problem Management processes and ensures that mitigation action plans are implemented in case when appropriate. 
- Drives and reports on the delivery of IM services according to Service Levels Agreements and cost optimization, securing financial targets and provides advice at Senior Management level for decision making. 
- Liaises with business organizations to understand their proximity needs, to manage the maintenance cost allocation and to plan/design/deliver ad hoc services that provide added value, ensuring that services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations .

Soft Skills

• Strong project management skills 

• IS/IT project experience 

• Ability to communicate effectively both orally and in writing 

• Good analytical, conceptual and problem-solving skills 

• Excellent organizational and interpersonal skills 

You will have the opportunity to develop your responsibility in a multicultural and transnational team. For that, we need collaborators: 
-Able to be empowered 
-Agile mindset 
-Team spirit 
-Creative, giving value to the Product 
-Customer and solution oriented 
 

If you are looking for a new challenge, have experience of working in a similar field and transnational environment, then maybe a role within DPUP is for you. 

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?
At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits:

• Vacation days plus additional days-off along the year.
• Attractive salary.
• Collective transport service in some sites.
• On-site facilities (among others): free canteen, kindergarten, medical office.
• Possibility to collaborate in different social and corporate social responsibility initiatives.
• Excellent upskilling opportunities and great development prospects in a multicultural environment.

WANT TO KNOW MORE ABOUT US? AirbusDiversity
Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world.
With around 130,000 employees and as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry, connecting people and places via air and space.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Last but not least, the company has been awarded with the “Top Employers Spain 2023” certification and &34;Top Employers Europe 2023&34; by Top Employers Institute.
 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.