Product Owner Commercial - Customer Identity and Access Management
KLM Royal Dutch Airlines •
Position Type: Permanent
Job Description:
Product Owner Commercial - Customer Identity and Access Management
Hbo
Medior
Tech & Data
32-40 hours
The world is at your feet as a product owner within Commercial for Customer Identity and Access Management team at KLM. Not only do you work on everything related to login and enrolment to our loyalty program Flying Blue, you also end up in a dynamic and complex environment with colleagues and stakeholders coming from various organizational domains, locations and cultural backgrounds. Due to the diversity of functions, departments, and colleagues, you can exceed yourself at KLM.
What will you do?As product owner you will contribute to Air France-KLM’s strategy by driving the Digital product roadmap by taking business strategy and customer journeys as a starting point. Through definition, prioritization, planning and steering, you convert the digital strategy into concrete epics and features. You motivate and guide your product team(s) to ensure their optimal contribution in delivering the most value with the product for the organization. The Digital/Commercial organization of Air France KLM continuously monitors and adapts our positioning in the market, to ensure our customers fly with Air France or KLM. Using new/digital technologies, Digital can give a boost to the relationship we have with our customers. Digital is an environment for high performers within (digital) marketing, sales, and digital product development.
Also, good to know that:
- As the Product Owner of the Customer Identity and Access Management team, you are responsible for everything related to enrollment and login;
- Within the Customer Identity product team, we combine seamless customer recognition with robust security measures;
- Our core mission is to create a frictionless journey for customers while safeguarding their accounts and sensitive data;
- In recent years, weve collaborated with various product teams to enhance the value of customer accounts and drive key performance indicators, creating a more seamless and personalized customer journey;
- With a heightened awareness of cyber threats, protecting customer information is critical, and every contribution plays a crucial role in shaping secure and intuitive digital experiences.
Where do you land?You will work in Air France KLM Digital, the heart of the companies when it comes to all digital products and services. As a product owner, most of your time is spend with your product team and your stakeholders. Although the position is based in Amstelveen, your responsibilities are fully joint for AirFrance/KLM. The Customer Identity and Access Management team is based both in Amstelveen (business analists, scrum master, developers) and in India (developers).
Your profileYou describe yourself as a dynamic professional with strong analytical skills and an integral mindset. Independent and results-oriented, who thrives in challenging environments. You’ll bring boundless energy and insatiable curiosity to every task, rejecting the status quo and proactively getting things done.
Furthermore, you will bring:
- A bachelors or masters degree;
- 3+ years of experience in Digital product development;
- Knowledge of the agile way of working (SAFe / Scrum certification is a plus)
- Understanding of authentication methods and security best practices is a plus
- Has a thorough understanding of the specific needs of our customers, our colleagues and our business stakeholders and is able to translate these needs into a strategic digital vision.
Competenties you need:
- Has excellent organizational sensitivity and strategic insight and is able to convert long-term objectives into concrete activities;
- Has strong analytical skills and is not afraid of crunching data to drive business decisions;
- Has an integral mindset, looks beyond the scope of its own product;
- Independent, result-oriented, and flexible;
- Brings energy and shows curiosity. No status quo!
Explore the perks of working with us
More benefits
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2 development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
What do we offer- A gross salary between 4.988,38 and 7.126,25 per month;
- Plenty of scope for personal development and great advancement opportunities;
- An excellent pension scheme and 8 holiday allowance;
- A year-end bonus of 8.33;
- A profit-sharing scheme, up to 20;
- 25 leave days and 5 extra days off;
- 7 extra days off if you work irregular shifts;
- Substantial discount on airfare (when you have been employed for at least 6 months);
- A travel expense scheme and free use of the bus network around Schiphol;
- If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
- 2 development budget;
Ready for your next destination?Don’t wait any longer and apply for this function before the final boarding call on 09/25/2024! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they dont meet all the job requirements? What a shame. Because, in our view, the perfect candidate is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
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Start application Ask your Questions
If you have any questions regarding this vacancy, contact our recruiter Priya or hiring manager Rens!This job has the following ID number: 16857
E-mail Priya Call Rens E-mail Rens
Job Ident #:
16857
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