How youll help us Keep Climbing (overview & key responsibilities) The Program Manager – B2B Digital Solutions is responsible for driving the strategy, evolution and implementation of the next-generation of our B2B Product ecosystem, in support of our continued leadership position and competitive edge in the industry. The position requires a combination of creative digital solutions, passion for online user experience, project management skills, and a high level of familiarity with digital technologies. The successful candidate will be part of a dynamic team, working across Sales, RM, IT, Digital, and our airline partners to drive new value for our corporate and agency customers. The successful candidate must be a strong leader with a demonstrated aptitude toward product innovation, technical skillsets, project management, and problem-solving. Key Responsibilities Oversees the ideation and development of new customer-facing digital products Serve as the primary point of contact for organizing meetings, documenting outcomes, and tracking follow-ups. Provide regular updates to team leads and stakeholders on project progress, risks, and outcomes. Understand and prioritize both business process and customer life cycles, to optimize how these interactions can be implemented online Build strong customer relationships that drive new ideas into our development pipeline Serve as a liaison between Sales and Commercial business stakeholders, and actively lead the design, build, and testing of technology products and reporting Maintain and distribute technical documents and project updates to relevant teams, ensuring alignment with Delta’s NDC initiatives. Work closely with product owners, IT teams, and business stakeholders to route issues, escalate concerns, and ensure clear communication across teams.Works closely with the IT team to ensure the project is on time and on budget Solve difficult routine and non-routine problems, applying critical thinking and creative solutioning
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 Paid time off including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) 3-5 years of professional experience Experience as the technical lead on projects and understanding of Agile development process Proven success in leading large-scale projects across multiple organizations and teams Self-motivated, solutions-oriented, multi-task capable, and have demonstrated the ability to work well with others in a fast-paced, time-sensitive environment High level of accuracy and attention to detail Must be performing satisfactorily in current position Willing and able to travel as needed Consistently prioritizes safety and security of self, others, and personal dataEmbraces diverse people, thinking, and stylesPossesses a high school diploma, GED, or high school equivalencyIs at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Bachelor’s preferred General knowledge of travel related industry segments (airlines, hotels, travel agencies) Experience in designing and implementing new innovative products or services Must have strong analytical and computer skills, sound organizational and planning skills Must have a proven ability to make sound business decisionsProduct management knowledge/experience is a plus