Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.
As the logistics and cargo brand of International Airlines Group, you’ll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.
As well as helping to keep the world’s economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.
The role:
Project Support Manager
The Project Support Manager will report directly to the Head of Solution Delivery and will support all portfolio managers across the portfolio with all aspects from initiation to closure.
They will own, maintain, and embed best of breed Project Management methodologies and practices including waterfall, scrum and agile approaches ensuring both internal and external stakeholders operate to agreed standards.
They will be the main interface with the wider Programme and Transformation Office to ensure accurate and timely reporting of progress, risks, finances, and resource utilisation.
What you’ll do:
People/Relationship
- Build, develop and maintain sustainable respectful stakeholder relationships.
- Inspire outcome-based decision making.
- Lead performance reviews with key stakeholder groups
Governance
- Member/Invitee of the following boards:
- Portfolio Review Meeting
- Project Working Groups
- Steer Co’s
- Triage Meetings
- Ensure full adherence to all governance, standards, and processes across the IAG Cargo organisation.
- Conduct internal functional technology satisfaction surveys and drive continual improvement across the team.
- Proactively contribute to continual improvement across IAG Cargo, specifically in relation to the Operating Model and ways of working
Responsibilities
- The Project Support Manager will work in a supportive role to the Portfolio Managers and Project Managers to support the implementation, development and maintenance of tasks relating to Solution Delivery projects.
- Provide leadership and motivation to Project Support Office team members.
- Working closely with Programme Management Office to ensure management information is provided on a timely basis.
- Responsible for assisting in the development of new project management methodologies and processes by facilitating workshops, documenting and refining business process, developing procedures, testing and training materials, facilitating testing and delivering training and support.
- Responsible for the selection and ongoing support of project management tooling.
- Working with solution delivery partners to embed methodologies and processes within external teams.
- Working with portfolio managers to embed methodologies and processes within internal teams.
- Manage and maintain central repositories for both project methodologies and project documentation in accordance to agreed standards.
- Own resource demand and capacity processes for the entire portfolio, ensuring resource utilisation is tracked centrally.
- Support the monthly reporting to IAG Cargo finance team and the tracking of internal and external spend to date and projected forecasts of all projects.
- Assist with the embedding of new finance policies and procedures.
What you’ll bring to IAG Cargo:
- Results orientated and accustomed to working in a fast-paced environment.
- Displays confidence and resilience, plus an energy to deliver results.
- Strong analytical skills to identify trends, opportunities, and risks.
- Strong ability to work under pressure in a changing environment.
- Excellent team working skills and ability to build and maintain strong relationships.
- Excellent planning and prioritisation capabilities
- Pays attention to detail and accuracy.
- Strong time management and organisation skills.
- Strong written and verbal communication skills
- Solid financial management skills
- Management of project management tools.
Your experience:
Essential Experience:
- Demonstrable hands-on experience of using project, programme and portfolio management tools (e.g., MS Project, Portfolio for Jira, SAP PPM, MS PPM, HP PPM, Primavera).
- Proven track record of using project management and/or Agile methodologies (e.g., PRINCE2, MSP, SAFe).
Desirable Experience:
- Experience working in the Logistics, Freight, Courier industry.
- Experience of major technology and business change programs
What we offer:
Wherever you work within IAG Cargo, you’ll play a part in connecting people and countries and join a diverse and inclusive business that’s making a difference to the future of aviation.
Colleagues working for IAG Cargo:
- Benefit from attractive and competitive rewards aligned to the local market and role.
- From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
- Work with diverse colleagues in a business that truly values inclusion and diversity.
- Are valued for their ideas and opinions.
- Benefit from opportunities for development and progression.
- Are able to support communities across the world, and close to home.
- Work in an environment in which safety and wellbeing are paramount.
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
Please advise us if you require any reasonable adjustments to take part in the recruitment process so we’re able to remove any barriers that may present themselves.
To apply for the position of Project Support Manager, please use the ‘apply now’ function.