Quality Assurance Manager
Job Title: Quality Assurance Manager
Location: Cincinnati. Northern Kentucky International Airport – CVG
ABOUT FEAM:
FEAM is the MRO leader in Aircraft Line Maintenance Engineering in the U.S. FEAM leads the Line Maintenance industry with advanced aircraft repair capabilities, a wide line station network, and vast approvals for all current and next-generation aircraft including B787 and A350 aircraft. FEAM places special emphasis on technical training, uncompromising quality controls, and continuous improvement principles. With these effective measures in place, FEAM delivers the best innovative technical services for all commercial aircraft operators.
The Quality Assurance Manager reports to the Director of Quality and is responsible for the Internal Audit Program. The Quality Assurance Manager will have the knowledge, skills, and abilities to administer all aspects of the quality assurance program including initiating and coordinating investigations, audits, corrective actions, continuous improvement activities, and coordinating document control activities to meet both company and regulatory requirements.
Job Duties:
- Supervises assigned auditor(s).
- Manage the company internal/external audit and surveillance program as defined in the Repair Station/Quality Control Manual and other Company policies and procedures.
- Identify systemic problems with respect to policies and procedures and report deficiencies.
- Review audit findings and investigation reports to ensure root cause and root cause corrections are properly identified and addressed.
- Review and ensure entry of all findings, quality escapes and investigation reports into the quality database
- Works with management on yearly audit planning
- Perform investigations as needed into maintenance errors/quality escapes
- Initiates and coordinates administration of Corrective Action Plans (CAP’s) when applicable, works with management to resolve any issues, assisting in the corrective action process both internally and for customers
- Review corrective action plan (CAP) responses to ensure they adequately address the root cause of issues/incidents
- Performs Safety Risk Analysis, Safety Risk Management functions and oversees the department’s data analysis for the company’s SMS.
- Responsible for the creation of quarterly review reports through the compilation and analysis of data collected both internally and from customers for management review.
- Monitor’s inspection procedures and policy on a random basis to ensure quality control procedures are being effectively carried out.
- Will monitor the operation of Line & Service checks randomly to ensure the proper procedures and paperwork are utilized.
- Ability to thoroughly audit work packages, ensuring that all assigned work has been properly completed and documented.
- Act as point of contact during customer, FAA, NAA, and other regulatory agency inquiries or audits of the company records or facilities.
- Review internal and external audit checklists for scope, depth and relevance to regulatory and industry requirements. Amend or create checklist as necessary.
- Assist in reviewing and updating procedures of the Repair Station / Quality Control Manual
- Maintain the master list and control of inspection stamps and maintain a current roster of authorized Supervisory and Inspection Personnel.
- Maintains the Repair Station and Customer Airline authorization rosters.
- Responsible for maintaining the vendor audit processes, procedures and approvals.
- Maintains the Repair Station Approved Vendor List.
- Actively drive and support the company’s QMS, SMS and assist the Director of Quality in matters related to the quality program, policies and procedures.
- Performs Other duties as assigned.
Qualifications & Experience
FAA A&P Certificate preferred.
Minimum five (5) years’ experience in aviation quality assurance and regulatory compliance in aviation.
Knowledge of 14 CFR Part 145 & 121 operations and environment.
Experience with Quality Assurance, auditing, inspection techniques, document control, corrective and preventative actions, continuous improvement, risk management, supplier reviews preferred.
Strong technical writing skills
Must have strong organizational skills and the ability to set and meet deadlines.
Detail oriented and can work in a fast- paced environment with constantly shifting priorities.
Excellent Communication skills, both written and verbal.
Ability to work independently as well as in a team environment.
Possess a high degree of proficiency with MS Office products (including Word, Excel, and PowerPoint).
Compensation and Benefits:FEAM, in addition to a good working environment and competitive pay, it is FEAM’s policy to provide a combination of supplemental benefits to all eligible FULL-TIME employees. FEAM offers Medical, Dental, and a Vision Plan. Vacation and sick time-, short- and long-term disability, accidental insurance, supplemental life, FSA (Flexible Spending Account), and Critical Illness Insurance.
Additionally, FEAM places special emphasis on technical training. FEAM is a leader in EASA Level Technical Aviation Training Globally. FEAM is one of very few U.S. MRO organizations that provide EASA 147 maintenance training.
FEAM is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability, sex, marital status, pregnancy, military or veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.