Role Introduction
Reports to: Head of Planning - Inflight Services
This role takes a long term view on the strategy for Inflight Service Delivery (ISD). The job holder will formulate the long term strategic initiatives on ISD resources planning based on current operating environment, and provide recommendations on recruitment, rostering and operation for cabin crew.
The job holder will be heavily involved in cabin crew resources, roster and operation management. He/ she will work with internal and external stakeholders for designing and implementing strategic initiatives, and leading data analytic projects.
Key Responsibilities
- Provide insights and consultancy support to ISD’s direction and strategic planning
- Carry out studies, e.g. cost & trend analysis, scenario simulations, etc to review
the current strategy, plan and to develop and implement new initiatives on the crew resources and related operations - Work with FOP Crew Resources Team, internal stakeholders, vendors and external parties to set out / maintain the rules and policies, and develop crew roster and resources management strategies
- Lead data analytic projects on resources planning and lifestyle preference
- Propose an optimised plan and support management directions in sustaining the
business growth and balancing the crew lifestyle needs, for example, lifestyle schemes - Participate in key liaison with Flight Operations, Finance, People, Project Management Office and other departments and manage cross functional projects
- Design, monitor and analyse relevant KPIs on operation aspects, and provide recommendations on potential areas of improvement
- Lead crew consultation group regularly to gather feedback and enhance the crew rostering practices
- Support ISD quality and safety outcomes including implementation and monitoring of related activities and processes to ensure ongoing compliance with all regulatory requirements
- Monitor and report on roster compliance and fulfilment rate with relevant regulations and standards
- Manage all incident reports for crew facing systems.
- Drive the system enhancement discussion with IT teams as the system owner of various ISD systems
Requirements
- University Degree
- At least 5-7 years relevant work experience in consulting or airline industry
- Team leading experience is preferred
- Expertise in Inflight Service Delivery and Crew Operations is a plus
- Extensive knowledge on manpower planning and management (especially on rostering and flight time limitations) is preferred
- Strong numerical and analytical skills; good computing and statistical ability.
- Strong project management skills
- Strong influencing and stakeholder management skills
- Proficiency in MS Office, especailly Excel, PowerPoint and Word
- Practical skills on Macros, VBA and SQL preferred
- Good communication and organizational skills
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
