Company Description
Cathay Pacific, the airline of Hong Kong and the heart of Asia, is renowned for its strong connections to key destinations across Asia, China, Australia, North America and Europe. With our focus on Customer Service and Operational Excellence, we are excited to expand our operations in Europe with flights from Brussels to Hong Kong starting from summer 2025.
Role Introduction
We are looking for an enthusiastic, motivated and dynamic individual to join our team. In this role you will oversee and supervise the daily assigned team member functions. Ensure smooth and efficient operations during your shift. Maintain compliance with established safety and security standards. Deliver the best possible airport service experience to our valued customers.
Key Responsibilities
- Rigorously execute corporate safety and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards.
- Manage and oversee Ground Handling Agent teams are dedicated to Cathay flight operations.
- Support the team to deliver “Service Straight From the Heart” on a daily basis.
- Effectively manage flight disruptions and irregularities and support airport management as required.
- Support the on-boarding process and support the team to adopt new challenges and changes.
- Support the Airport Operations Manager to implement any action plan efficiently.
Requirements
Essential:
- Must have the right to work and live in Belgium.
- Strong command of written and spoken in Dutch and English is mandatory.
- Ability to work independently with good decision-making skills.
- Ability to handle different operational modes such as normal operations or contingency situations.
Desirable:
- High level education (Hogeschool) or a post-secondary school education.
- At least 3 years solid Customer Service experience, preferably in airlines or airport service.
- Self-motivated and committed leader who enjoys teamwork.
Benefits
We offer you a varied and exciting job in a challenging environment, competitive salary in the airline business and good secondary benefits
If you are interested in applying for this opportunity, send your curriculum vitae and accompanying cover letter in English no later than 31 January, 2025.
Please note, we reserve the right to close this vacancy early.
