How youll help us Keep Climbing (overview & key responsibilities)

We are seeking a Senior Product Manager, Fly Delta who will be responsible for developing and successfully executing world-class customer experiences within the Fly Delta app. Working closely with cross departmental teams from Delta’s Commercial, Customer Experience, IT and Operational teams, this Sr. Product Manager will be part of a team responsible for strategies, initiatives, product roadmap and use cases for Fly Delta that increase revenue, NPS, loyalty, engagement and lifetime value.

As the Senior Product Manager, you will work with UX/Design, development and key business stakeholders to define and plan the launch of new features. The successful candidate will have a passion for building exceptional digital experiences that drive positive customer sentiment within the Fly Delta app. The ability to translate long-term ambitions and goals into tangible features and requirements for Fly Delta is a critical skill for this role.

Responsibilities:

Support the product development lifecycle for Fly Delta by defining requirements, managing the design process and deliverables with Deltas digital agency, working with the development team, triaging bugs, supporting User Acceptance Testing, and completing post-launch analysis
Work closely with Digital Product Managers, IT developers, UX designers, and cross-functional commercial and operational business teams to successfully drive, execute and deliver on initiatives
Utilize spanet research, customer and agent feedback, analytics data, and industry trends to understand customer needs, discovering competitive and functional gaps and identifying new opportunities to ultimately define Fly Delta’s product roadmap
Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings
Define success criteria & metrics of new product experiences and perform post-implementation analysis to identify continuous improvement capabilities
Integral attributes of a qualified candidate include: Results Orientated, Ability to Problem Solve, Business Maturity, and Values Differences and Diverse Opinions

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives.
401(k) with generous company contributions up to 9.
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
10 paid holidays per calendar year.
Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
Non-birthing parents are eligible for 2-weeks of paid parental leave.
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

Minimum of 5 years of work experience
Proven track record of successful delivery, meeting deadlines, and working with stakeholders in a cross-departmental team environment
Proven ability to influence without authority and work in a matrix environment
Able to take general requirements and develop an execution plan to deliver projects
Strong written & oral communication skills, positive attitude, & able to manage change successfully
Professional and courteous and must be able to operate as such under pressure in a fast-paced environment
Knowledge of Delta Air Lines and/or the airline industry, travel landscape and/or consumer behavior
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Strong understanding of mobile operating systems and new enhancements preferred
Knowledge of the Product Management Lifecycle, experience working with design agencies and development teams. Knowledge of loyalty and lifecycle spaneting strategies
Experience with Adobe Product Suite (CDP, AJO, etc.)
A self-starter that is focused on improving digital experiences in order to achieve business goals
Prior work experience in Digital, Consulting, Customer Experience, Loyalty, Operations, Reservations, or Revenue Management a plus

Senior Product Manager, Fly Delta

Company Overview