How youll help us Keep Climbing (overview & key responsibilities) Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people. We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!The Senior ServiceNow Developer is responsible for participating in the development, maintenance, enhancement, and support of the ServiceNow platform following vendor best practices. Responsibilities*: Complete hands-on development within the ServiceNow platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.Perform code review of peer development changes to ensure compliance with the Delta ServiceNow Development standards and vendor’s best practices.Lead upgrade / patch skip remediation ensuring compliance with the Delta ServiceNow Development standards and vendor’s best practices.Works with the Business / Product Team and development team to provide estimated level of effortTake ownership of high level / complex business requirements and works them to completion.Understand business user stories / requirements to provide the technical design and solution for product enhancements / new features.Deliver product enhancements, new features, and defect fixes on time and error free Collaborate with many teams and stakeholders locally and remotely to efficiently deliver high quality product enhancements, new features, and defect fixes.Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes.Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.Ensure all work adheres to the processes, policies and best practices for development and the platform for Delta and ServiceNow.Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.Assist team members with support issues.Participate in daily standups to report status, delays and risks to scrum master / team leads / management.Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.Ensure the system maintains compliance with Deltas policies and procedures, including HIPAA, SOX, PCI, and data retention processes.Mentor other team members as needed and provide technical guidance to the process and management teams.Practice safety conscious behaviors in all processes and procedures.*May perform other duties as assigned.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period10 paid holidays per calendar yearBirthing parents are eligible for 12-weeks of paid maternity/parental leaveNon-birthing parents are eligible for 2-weeks of paid parental leaveComprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefitsFamily care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family membersCareer development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintBusiness Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesRecognition rewards and awards through the platform Unstoppable TogetherAccess to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) 5 or more years of experience in ServiceNow Platform development3 or more years of experience in ITSM and ITOM development3 or more years of experience in Agile development practicesAbility to script complex scenarios during interactive sessionsDemonstrable experience creating and maintaining ServiceNow Logic, Scripts, and IntegrationsEffectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skillsAbility to work independently to achieve exceptional resultsDemonstrated ability to deliver quality work on time and translate planning into actionDemonstrated ability to prioritize work on multiple efforts to ensure timely delivery.Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) ServiceNow CSA CertificationServiceNow CAD Certification