Company Alaska Airlines
The Team
Alaska Air Cargo has the most extensive air cargo operation of any passenger airline on the West Coast and transport more than 1,180 million pounds of cargo annually. Our award-winning team has loyal customers across the country, especially those in rural Alaskan communities who depend on our cargo services. We transport everything from pets and personal belongings, to fresh produce, medical supplies, and vehicles. We’re a close-knit team that enjoys delivering dependable performance to our customers.
Role Summary
The Supervisor Cargo Operations oversees the execution of cargo movement and regulatory compliance at the warehouse for Alaska Airlines. As a people leader, the Supervisor of Cargo Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) and assists with customer relations to ensure cargo operation standards are maintained or exceeded.
Key Duties
Supervise the execution of cargo movement and regulatory compliance at the warehouse.
Investigate and report operational performance and compliance issues and propose solutions for how to avoid such issues in the future and improve performance.
Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (e.g., follow-up with ITS, facilities and airport as needed).
Monitor compliance with regulatory agencies (TSA, FAA, US Customs and Border Protection), and company regulations, and periodically review applicable documents.
Supervise customer relations (e.g., customer complaints, lost and found, special customer arrangements) and ensure customer service standards are maintained or exceeded.
Supervise the activities of all cargo agents (e.g., Customer Service Agents and Ramp Service Agents) in scheduling, training, attendance, discipline, contract administration, and performance.
Develop agents through effective performance management and ongoing feedback focusing on delegation, coaching, growing, and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
Influence culture of the station through action, presence, and reinforcement of behaviors.
Represent Alaska Airlines cargo operations at various meetings with the Port and other airlines.
Job-Specific Experience, Education & Skills
Required
A minimum of 3 years of operations experience.
A Bachelor’s degree, or an additional 2 years of experience in lieu of this degree.
Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams.
Proven ability to communicate with others effectively and tactfully.
Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
Depending upon your work location, you may be required to obtain USPS Mail Handling Certification.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
Airline operations or cargo experience.
Knowledge of SABRE/iCargo and company policy.
Experience coaching and counseling employees on performance related issues.
Experience as a supervisor, acting supervisor or lead.
Experience scheduling shift work and administering budget controls.
Airport SIDA Badge Requirements
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Salary Range
$67,700 -- $101,500 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 4/8/2024
Location Anchorage
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
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Job Locations USA-AK-Anchorage
Requisition ID 2024-12135
Category Corporate & Operations
Workplace Type Onsite
