Position Title: Supervisor Resource Allocation (Ground Operations)
Position Summary:
The Supervisor Resource Allocation is involved in the management of Crewmember assignment scheduling and forecasting, monitoring fluctuating Airport Operations (AO)/Ground Operations (GO) Customer/Bag volumes and metrics, forecasting future volumes, building and executing on staffing models, and analyzing and reporting on trends. The Supervisor seeks ways to improve efficiency through active involvement in process improvement initiatives. The Supervisor monitors daily, weekly, monthly, and ad-hoc reports on historical and current AO/GO data.
Essential Responsibilities:
- Utilize and oversee the Inform GS RealTime system to ensure proper assignment of tasks to AO and GO Crewmembers
- Troubleshoots and resolves task assignment issues in real-time
- Identifies hourly risks or areas of additional efficiency opportunities
- Continually monitor inbound and outbound flight activity
- Monitor baggage and passenger counts to ensure AO and GO teams are properly resourced
- Work closely with the administrative team to maintain effective communication and share insights on operational issues and staffing impacts
- Work with Crewmembers from other teams on organizational initiatives
- Other front-line supervisory duties, as assigned