We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of
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Unit Manager, Customer Operations
Job Description:

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures in a unit where focus is on safe equipment handling and staffing. The Unit Manager coaches and provides career development to the team as part of managing a team with various duties to include supervisors and agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Operations.

Essential Duties:

  • Keep both the company goals and customer expectations in mind when overseeing daily operations

  • Coach and provide career development to the staff

  • Correct non-compliant behavior and impose corrective action as required

  • Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

  • Manage a team with various duties to include supervisors and agents

  • Administrative duties to include daily/weekly/monthly reports

  • Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees

  • Conduct employee performance reviews

Job Qualifications and Competencies:

  • Proven success as a Team Leader with ability to preplan manpower and equipment

  • Ability to work independently, set and meet own deadlines

  • Ability to work well with all levels of management and support staff

  • Able to defuse conflicts among team members

  • Familiarity with Microsoft Office Suite

  • Prior experience with internal controls processes for accountable items

Preferred Qualifications:

  • Two (2) years of supervisory experience in both Ramp and Customer Service

  • Working knowledge of Airport Operations Area (AOA) environment

  • Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)

  • Bachelor’s Degree in Aviation, Business, or related field

Work Environment:

  • Use of computers and other office equipment

  • Airport ramp environment, subject to varied weather conditions and elevated noise levels

  • All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

  • Handle objects up to 70 pounds

  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

$50,000.00/Annual Salary

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

Job Application Deadline:

December 12, 2024Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.
Company Details
Piedmont Airlines, Inc.
5443 Airport Terminal Rd
Salisbury, Maryland 21804 USA
piedmont-airlines.com
54 Open Jobs Available
Piedmont Airlines, Inc. is a wholly owned subsidiary of American Airlines. Piedmont can be traced back to 1931, when founder Richard A. Henson began a fixed-base operation as Henson Aviation. Today, Piedmont operates 400 daily departures to 55 cities...

Benefits:
Join the team of aviation professionals at Piedmont Airlines, a subsidiary of American Airlines! We offer competitive wages, excellent travel and health benefits, and ample opportunities for growth. As a First Officer, you can earn a starting salary of $96 per hour, while Captains can earn $153.75 per hour. If you’re an Aircraft Maintenance Technician, you can enjoy a generous benefits package. We're also hiring Flight Dispatchers and Crew Schedulers. For those who enjoy interacting with people, we have opportunities for Ramp, Gate, and Customer Service Agents. At Piedmont, we strive to create a caring culture that values diversity and inclusivity, where every team member can grow and be their authentic self. Join us today and let your career take flight!

Supported Manufacturers:
Embraer 145 regional jet aircraft

Supported Models:
ERJ145
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Phoenix, Arizona, United States
Type
Permanent
Company Details
Piedmont Airlines, Inc.
5443 Airport Terminal Rd
Salisbury, Maryland 21804 USA
piedmont-airlines.com
54 Open Jobs Available
Piedmont Airlines, Inc. is a wholly owned subsidiary of American Airlines. Piedmont can be traced back to 1931, when founder Richard A. Henson began a fixed-base operation as Henson Aviation. Today, Piedmont operates 400 daily departures to 55 cities...

Benefits:
Join the team of aviation professionals at Piedmont Airlines, a subsidiary of American Airlines! We offer competitive wages, excellent travel and health benefits, and ample opportunities for growth. As a First Officer, you can earn a starting salary of $96 per hour, while Captains can earn $153.75 per hour. If you’re an Aircraft Maintenance Technician, you can enjoy a generous benefits package. We're also hiring Flight Dispatchers and Crew Schedulers. For those who enjoy interacting with people, we have opportunities for Ramp, Gate, and Customer Service Agents. At Piedmont, we strive to create a caring culture that values diversity and inclusivity, where every team member can grow and be their authentic self. Join us today and let your career take flight!

Supported Manufacturers:
Embraer 145 regional jet aircraft

Supported Models:
ERJ145

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