Check out this new opportunity!
Advanced Technical Service Associate
Scottsdale, AZ
Contract Position
This position is supporting the next generation in developing mission critical systems for our national defense. You would be a part of creating the most effective and state of the art technologies for Intelligence, Surveillance and Reconnaissance supporting the Army, Navy, Air Force, Special Forces, and other Federal Government agencies working with our military.
If you are interested in meaningful work on the newest innovations in defense,
we invite you to join our team!
Responsibilities:
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
- Document customer information and recurring technical issues to support product quality programs and product development
- Build productive internal/external working relationships
- Receive general instructions on routine work, detailed instructions on new projects or assignments
- Develop professional expertise, applies company policies and procedures to resolve a variety of issues
- Perform all responsibilities associated with the position
Qualifications:
- Associates degree or equivalent is required plus a minimum of 3 years of relevant experience
- Secret Clearance
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
- Desired Skills:
- Network/ IT systems management
- SQL server
- Software administration
- Troubleshooting in a windows environment.
- Experience with failure and root cause analysis reporting.
- Direct customer service and/or direct customer interaction experience is a plus
- Knowledge of CA Spectrum One Click software suite.
- Experience with Oracle CRM
- Microsoft Terminal Server
- HBSS
- Anti-Virus
- network monitoring tools
- Asset management software
- Microsoft Windows Active Directory tools a big plus.
- Support of DoD or DHS systems is desired
Your Recruiter
Still have questions? Reach out toJosh - (phone) 256-529-4547 (email) josh.blakeneymoseleytechnical.com
What to Expect
What to Expect:
- Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.
- Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.
Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.
Resources
To apply, send resume to: resumesmoseleytechnical.com
For more active job openings: http://www.moseleytechnical.com
For more information about Moseley visit: http://www.moseleytechnical.com/about-us/
