Ask HR Advisor

Ask HR Advisor

TEAM

AskHR Advisor reports to the HR Service Centre Team Leader. The Ask HR team at easyJet provides first-line support for employees, ensuring an excellent employee experience and addressing various HR and Pay-related queries and policies. They drive a self-service model, reducing query volumes and optimising tools to meet employee needs.

What youll be doing

The main objective of this role is to provide professional HR support as the initial point of contact for the business, ensuring queries are resolved within SLA times and in compliance with data protection and GDPR guidelines. The role involves analysing query data to drive process improvements, develop self-service content, and provide in-depth analysis to CofE’s on issues and trends.

Additionally, the role includes supporting CofE’s in communicating initiatives, improving processes, and developing self-service content. The position requires a customer-centric mindset, creative problem-solving skills, and developing knowledge of functional areas. Managing complaints and escalations, promptly escalating issues to managers, and delivering an excellent customer experience are crucial aspects of the role. In terms of job accountabilities, the role involves logging and resolving Tier 1 queries, providing accurate advice and coaching in compliance with local legislation, managing service escalations, ensuring an excellent customer experience, interpreting HR processes to deliver personalised advice, reviewing the Ask HR system regularly, and taking ownership of BAU and project delivery.

What you'll bring to the team

We are looking for a customer-centric HR professional who enjoys solving queries and finding solutions to support the employee experience. You will focus on first-time resolution to deliver excellent service to customers and show initiative in developing a broad knowledge across different HR topics to form effective resolutions. Take autonomy in decision-making to deliver for the customer and manage sensitive situations with empathy and patience. Comfortable with verbal and written transactions, also support their customer groups and stakeholders and enable self-service in a supportive manner. A confident self-starter, who builds solid working relationships at all levels by helping to resolve queries. Additionally, have experience working in a shared service environment.

What we offer in return

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 5% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

Location & Hours of Works

This full-time role will be based in Luton and will be 40 hours per week.  Hybrid working with 3 days in the office.

About easyJet

At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply
Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.

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