Company Description
At Cathay Pacific, we share one common aspiration: to be the worlds best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Notes:
- All Chinese mainland based positions are subject to local terms and conditions.
- Applicants must have the right to live and work in Chinese mainland.
- Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.
Role Introduction
This role is responsible for supporting the IT Operation team for workflow automation, log ingestion, auto healing, self service automation within ITSM and related tools.
Key Responsibilities
- Designing, building, testing and deploying automation script following best practices
- Create and maintain workflow automation within the ITSM
- Create scripting for automation tasks
- System monitoring with log and alert ingested from multiple systems within the CX platform
- Design and define integration among multiple systems
- Maintain and support the Chabot framework
- Maintain and support the AI/ML platform
- Work closely with development lead and Product Owner to delivery automation solution
E&A Responsibility
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic Qualifications
- Degree qualifications (or equivalent education qualifications) in Computer Science, Computer Engineering, or related disciplines
Knowledge, Skills, Training and Experience
- Minimum 3 years’ solid working experience in the IT industry and development role
- Excellent verbal and written communication skills
- Strong knowledge of ITSM and ITIL
- Innovative mind set
- Solid experience with Java script, Phytol, Ansible, Powershell, Restful API, JSON, XML
- Experience with NoSQL DB and RDMS
- Good understand of Machine Learning, Artificial Intelligence and Chabot
- Working experience in Agile and Scrum
- Familiar with cloud technology such as AWS and Azure
- CI/CD and monitoring tool (e.g. Jekins, Gitlab, ELK)
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
