How youll help us Keep Climbing (overview & key responsibilities)

Operations Analytics co-ops will work with analytics professionals supporting one of the following functions or departments:

Integrated Operations Planning (IOP) - optimize aircraft schedule and resource availability to maintain peak on-time performance
Operations Digital & Decision Science – develop decision science tools and digital product solutions
Corporate Safety, Security & Compliance (CSSC) - Support the safety and security of the airline and it’s employees
Airport Customer Service (ACS) – Airport process improvement and performance management
Cargo, Clean, Vendor – performance management of cargo and cleanliness onboard
Crew - Pilot and Flight Attendant operations and performance efficiency
Delta Connection (DC) - Support end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlines
Flight Operations (FOP) - Aircraft and gate to gate operations and performance
Onboard Services (OBS) – optimize process, supply, and inventory of inflight products and services
In Flight Services (IFS) - Customer onboard experience and catering operations and performance
Operations & Customer Center (OCC) - On-time flight metrics and analysis
Central – Centralized operations and competitive performance analysis

Though individual responsibilities will vary by function, some examples are given below:

Measure current operational performance and/or customer satisfaction
Identify optimization opportunities to reduce injuries and security line wait times
Research, analyze and interpret operational data
Develop new reports and dashboards and automate existing ones
Perform reliability/root-cause analysis for parts and maintenance
Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules
Seek operational improvements to reduce aircraft taxi time and flight time
Maintain, run and improve staffing models to support airport operations
Provide strategic and operational support and develop performance metrics and goals
Develop success factors and statistical evaluations of new procedures and systems

What you need to succeed (minimum qualifications)

Students must be able to complete the below schedule while actively enrolled in school:

Undergraduate students in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, or Information Systems in a 4-year degree program
Must be available for three alternating semesters
Candidate is team oriented and highly supportive of continuous improvement methodologies
Strong organizational, project management, and verbal/written communication skills are essential
Proficiency in Microsoft Office Suite and data analysis tools and concepts
Proficiency in Python, SQL or similar database query tool knowledge and Macro programming is strongly preferred
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Co-op, Operations Analytics (Spring, 2025)