Expert Global Business Excellence (100, all genders)
Lufthansa •
Zurich, Switzerland, International
Position Type: Permanent
Job Description:
Tasks
Join us in delivering outstanding support and problem-solving for our air cargo operations, and be a key player in driving our companys success in the global market. If youre ready to take on a challenging and rewarding role in the air cargo industry, we want to hear from you!
- Guide and support our worldwide stations in all cargo products & services matters
- Support our stations in shipment irregularities handling
- Initiate products and services process improvements in coordination with other departments
- Analyse service failures, initiate solutions and perform service recovery
- Carry out investigations and complete CAPA reports, supporting and managing customer complaints for pharma quality issues
- Build up a good relationship with internal stakeholders and external providers
- Make improvement recommendations and participate in projects to enhance customer service and IT infrastructure
- Ensure appropriate information exchange with all colleagues and interfacing organizations such as other departments, stations, handling agents and service providers
Benefits
Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave
Requirements
- At least 2 years of experience at Swiss WorldCargo, a cargo handling agent or a freight forwarder in an operational duty
- Good knowledge of cargo products and services, the industry and its requirements
- Customer Service mind set – experienced in Customer Service (internal and/or external customers) is an asset
- Fluent in English (oral and written), additional language skills preferred
- Solution and result orientated, problem solver in an efficient way
- High level of attention to detail, even in stressful situations
- Able to work both independently and as part of a team
- Good knowledge of Microsoft Office applications Outlook, Word, Excel, PowerPoint
- At ease while working with different IT systems (good knowledge of SwissWorx and/or Cargospot is an asset)
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Company
About Swiss International Air Lines AG
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
www.swiss.com
Job Ident #:
114961
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