IT Technician - Calgary, AB (YYC)

At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people together and fostering economic growth in these unique regions. We are currently seeking a Full-Time IT Technician to join our team at our Calgary, AB Base.

The IT Technician is responsible for overseeing all physical IT assets, basic onsite IT duties and monitoring and actioning tasks from the central ticketing system. The IT Technician reports to the Human Resources Manager.

• Assemble, image and configure client workstations, laptops and servers.

• Lead onsite and remote tech support troubleshooting of hardware, software and networking issues for various clients.

• Perform tech support tasks at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application.

• Oversee the central ticketing system and ensure timely resolution of issues.

• Document all changes to client environments.

• Responsible for the distribution, tracking, collection and maintenance of all physical IT assets.

• Follow direction of IT contractor to ensure a consistent result for routine and common tasks.

• Access software updates, drivers, knowledge bases and FAQ resources on the Internet/intranet to aid in problem resolution.

• Develop and distribute company communications regarding IT.

• Other duties as assigned.

• Confident in administrative ability and IT literacy.

• 1 year of previous IT experience.

• Effective interpersonal skills in dealing with the public, flight crews and Company management.

• A high level of initiative, strong organizational skills and adaptable to change.

• Demonstrated ability to multitask and possesses good time management.

• Ability to work under tight deadlines and stress.

• Strong ability to determine performance goals and ability to hold others accountable.

• Ability to abide by the rules of confidentiality.

• Group Retirement RRSP contribution matching program

• Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance

• Corporate rates with Good Life Fitness

• Competitive sick and personal leave benefits

• Employee Family Assistance Program

Travel Benefits

• Standby travel within Central Mountain Air network for employees, their eligible family members, and their buddies (not including fees and taxes).

• Free cargo shipping for employees on CMA flights.

• Standby travel for employees and eligible family members on other airlines around the world.

• Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays.

Employee Programs

• Training Assistance Program, Milestone Recognition Program and Employee Recognition programs

• Opportunities for career development, growth, and promotions

• Inclusive team atmosphere

Applications can be submitted to jobsflycma.com, please indicate the position you are applying for.

Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.

We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.