Loyalty Operations Systems & Quality Officer

About the role

As a Loyalty Operations Systems & Quality Officer, you will be responsible to work with the Loyalty Operation Systems & Quality Manager to document and maintain processes required to ensure a comprehensive Loyalty customer data platform and environment. You will work closely to identify processes improvements for Loyalty Customer data requirements across the entire customer journey, as well as focus on data integration and general usage issues, system improvements & administration. You will also be monitoring health of Customer Engagement and Loyalty systems to ensure proper reporting. Processes need to be regularly evaluated and improved.

Key Accountabilities:

Work closely with Lead Officer, Loyalty & Digital Systems and Customer Engagement Manager to enhance personalization platform roadmap. Assist in execution of business technology strategy for QLAS and other Loyalty data applications, as well as CDP, Customer 360, Customer Insights and other Customer Engagement programs.

Coordinates with IT, Commercial, In-flight, Ground Services and Customer Experience departments to understand the requirements which involves customer data and support business units in cross utilization of customer information.

Works with various divisions across customer touch point to understand the requirements which involve customer data and support business units to understand the need for customer insights.

Actively involved in trouble shooting and guiding of customer engagement and Loyalty staff on systems usage.

Work in close co-ordination with IT teams to ensure sound health for operational systems.

Control, Monitor and measure the operational systems performance, report issues and take suitable corrective actions for continual improvement.

Directly support the Loyalty team with systems related inputs to enhance overall customer interactions to ensure an effortless experience.

Participate in the development and support of Loyalty customer engagement products in co-ordination with IT.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About You

We are looking for a passionate and experienced professional to join the Loyalty Team.

A successful candidate will have-

·       A bachelor’s degree qualification.

·       Min. 4 years of job-related experience.

·       Must be technically hands on to handle R&D in new analytics and data driven technologies.

·       Experienced to conduct business user requirements gathering and requirement analysis.

·       Proven skills for system analysis and process reverse engineering.

·       Experienced in engagement and communication with key business users. Good at working closely with IT and various Business units for effective communication to ensure overall project objectives are met.

·       Intermediate level of Microsoft Office (Word, Excel, PowerPoint, Outlook).

·       Amadeus reservation system knowledge will be an added advantage.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.