Technical Representative

Job Description:

About our team...

Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub.

AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support.  Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications.

AHUK is the MoD’s chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey).

Description/Overall purpose of the Job

All of Airbus Helicopters&39; activities are focused on meeting and exceeding industry and regulatory safety standards and supporting the safe operation of aircraft fleet from design, engineering and production, to maintenance, training and partnerships. AHUK Technical Support activity offers versatile and innovative solutions to our Customers regulatory and business needs. Our strong customer-focused ethic coupled with our reactivity and flexibility will help our Customers excel.  

A vacancy is open for a customer facing H175 Technical Representative (Tech Rep) based at the Airbus Helicopters facility in Aberdeen and supporting the North Sea regional operators in their operation and maintenance of the Airbus H175 super medium.

Main responsibilities

The Tech Rep is responsible for the management of operations at the customer site, the main responsibilities are the following :

• Assisting the customer maintenance and engineering department, on the Helicopter’s technical procedures.

• Advising and supporting the customer maintenance and engineering department to operate/maintain/troubleshoot the Helicopter.

• Assisting and advising the customer maintenance and engineering department/ technical staff to use the OEM’s TECHNICAL documentation, MMEL, AMM, SRM, IPC,etc.

• Assisting the customer maintenance and engineering department to efficiently use the OEM’s portal with the associated OEM online tools and other software means (WEBTEK, ORION, AIRBUSWORLD...)

• To feed back the OEM on operational data and technical events on a weekly/monthly basis/End of mission report etc.

Act as Customer focal point by:

• Acting as local point of contact of assignation site for technical purpose (day to day relationship)

• Adopting professional, proactive and positive behaviour and communication

• Answering to Customer questions and redirect to appropriated focal point at Airbus Helicopters if out of his scope

• Ability to transmit their knowledge of OEM Helicopters maintenance: troubleshooting, documentation, process and organization.

• Assisting & supporting the customer maintenance technical staff during maintenance operation performances.

Ensure Quality & Safety at any time by :

• Respecting procedures, quality & safety standards and regulations (global aviation and local ones)

• Checking airworthiness following Part 145 regulations or local regulations, relevant documents e.g. Work Orders, EASA Form 1, CoC...

• Applying recommendations from Continuous Airworthiness Management Organisation (CAMO)

• Monitoring of airworthiness data record (flight hours, cycles, failures...).

• Monitoring of Service Bulletins application & AD’s

• Checking the working environment safety iaw Part 145 guidance

• Applying human factors and FOD principles

Be Airbus Ambassador by :

• Promoting airbus values towards Customer

• Promoting Airbus processes and services

Knowledge and Skills

• Excellent communication skills & ability to work on own initiative

• Be flexible and ensure availability for customers, including availability during outside of normal working hours.

• Adaptable and professional / positive behaviour.

• Customer satisfaction oriented.

• Leadership and autonomy.

• Problem solving mindset and innovative.

• Strong organisational awareness.

• Languages: English and French required; any other local languages could be a plus

Education, Qualifications or Training

Essential

• Technical school diploma.

• Extensive experience working with Helicopters / Airbus products

• Licence Part 66 with multiple entries /Type Rating

Additional requirements 

• Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.

• Applicants must meet any/all requirements of Export Compliance Regulations.

• Eligible for NATO clearance (restricted documents consulting)

• Driving licence

The Reward

In joining the Airbus family, you will play a critical part in delivering the most efficient helicopters for its customers, who serve, protect, save lives and carry passengers in demanding environments.  On top of your competitive base salary, you will have access to the following benefits below via our Airbus salary sacrifice schemes:

• Private Medical Insurance (Bupa) – single cover for employees paid by the company

• Pension: Employees are auto-enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6, employee 4 basic

• Share Incentive Plan and ESOP. Annual share schemes at company discretion. 

• Success Share, Discretionary Group bonus scheme (conditions apply)

• Bikes to Work (up to 3,000) (employee purchase scheme) 

• Technology ( employee purchase scheme) 

• Mydrive (employee car purchase scheme)

• Den-Plan (employee purchase scheme)

• Health-care Cash Scheme

• Personal Accident Insurance (employee purchase scheme) 

• Health Assessments

• Travel Insurance

• Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.