Role Introduction
Reports To: Cargo Sales Manager HK
The Hong Kong Cargo Sales team plays a significant role in bringing key revenue to the airline with a focus on expanding capacity and developing sales in the region. This role will be leading a team of cargo indoor sales to manage short term capacity, drive the utilization, and providing sales support function of the assigned sales area.
Key Responsibilities
Short-term Capacity Management
- Lead the indoor sales team of the assigned area to maximize the utilization of short-term capacity
- Work closely with Cargo Revenue Management (CRM) team to enhance flight planning processes to maximize the revenue and optimize the short-term capacity Ex HKG.
Leading Indoor Sales Team
- Ensure premium and professional service is provided to our customers by providing guidance to our indoor sales members
- Provide service recovery options to our partners and be the first point of escalation
- Gather information on agent allotment utilization and market intelligence from Indoor Sales team to generate insights for Outdoor Sales to follow up.
- Support Joint Business Agreement (JBA) & interline partners by providing sales service support on booking automation, communication on space situation, booking acceptance, and service recovery
- Take part in new initiatives / projects by providing support during development and implementation stages, e.g. Allotment Manager, and other digitalization projects, and provide feedbacks to the project team
- Initiate changes to enhance service levels and productivity
- Coordinate with internal stakeholders, such as CSD, COC, CPSL, CRM, other head office teams and out-ports for special cargo and charter servicing.
- Closely monitor the ULD inventory level and coordinate with internal stake holders and customers to ensure smooth operation
- Generate flight and agent level performance reports, and reports on daily operations such as uplift, no-show, offloading, etc., for better monitoring and regular review
- Prepare roster for Indoor Sales team to ensure sufficient manpower for daily operations
- Communicating with customers by providing timely updates on our latest schedule and service related issue
Requirements
- Tertiary level qualification is preferred
- Minimum 3 years’ air cargo experience
- Supervisory exposure with good people management skills
- Good command of written and spoken English and Chinese
- Proficiency in Putonghua is considered an advantage
- Commercially minded with sound numerical, analytical and communication skills
- Strong planning, organising and coordination capabilities
- Knowledge of air cargo sales/service/operations/systems including Champ’s CargoSpot, CTO’s WOS, GLS’s EzyCargo and Qilkview (Insight) is preferred
- A good team player with leadership potential
- Available to work on shifts and attend to urgent issues after office hour
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
